Ouch.
Surprise, surprise. AT&T’s comment on the story, added at the bottom, indicates that they didn’t take my advice to heart. ;)
Without question the surest indication of customer satisfaction is churn, or turnover. For the last quarter, our postpaid churn was just 1.17 percent.
Way to spin it, folks. You suck. Losing the iPhone before you fix your problems could be catastrophic.